Home Security FAQ's

Do wireless alarm systems cause more false alarms than hardwired systems?
Wireless is actually more secure and less prone to false alarms because there are no wires to short or "go bad". In addition, with the wireless sensors checking in every 60 seconds, as soon as there is a problem, the control panel knows. [back to top]

How do I choose what sensors to include in my system?
Your alarm system is personalized by you. The majority of break-ins occur through entry doors, so at the absolute minimum, you should have sensors located at those areas. Depending on the layout of your home, you may be able to cover certain areas with motion and glassbreak sensors. Please take a look at our System Components for complete descriptions on the sensors we offer. If you would like our assistance, please do not hesitate to call us at 877-826-5443. We'll be happy to help! You can be assured that there will be no pressure from us to purchase anything. [back to top]

What happens if the power in my home goes out?
The system has a backup battery that automatically provides power to your alarm system for approximately 8 hours, depending on the number of sensors you have in your system. [back to top]

Will the system let me know if anything in my system has a low battery?
Yes, the system monitors the voltage of your batteries and will send a low battery signal to the central station (if the system is monitored) and annunciates a trouble condition at the keypad. [back to top]

Does the backup battery recharge after a power outage?
Yes, the battery will recharge if it received power before it has gone completely dead. [back to top]

How long do the batteries last in the sensors?
Usually 3-5 years depending on the usage. [back to top]

Will the smoke detectors I already have in my home work with the alarm system?
No, the smokes you have do not have the ability to connect to the alarm system. However, we do have wireless smoke sensors and CO sensors that work with the system. [back to top]

Do I have to have the alarm system armed for the smoke sensors and CO sensors to work?
No, the smoke and CO sensors are working for you whether your system is armed or not. They will send a signal to the alarm panel whenever they sense an event, thus sending a fire alarm signal to the central monitoring station. [back to top]

Do I need to have a phone line to have the system monitored?
No, our alarm panel has a built-in module which communicates with the central station, as long as you have cell phone coverage in your area. [back to top]

How do you monitor my alarm system?
The cellular module in our alarm panel contacts the central monitored station. Our certified dispatchers are there for you 24/7 and will call upon receipt of an alarm and dispatch personnel if necessary. If you set of the alarm by accident, don't worry. All you need to do his identify yourself to the dispatcher when they call, and provide them with your password (which you provided to us during the online ordering process). [back to top]

How do I know the system is working once I've installed it?
Once you have installed your system and are ready to activate, give us a call and we will check each sensor to make sure the system is working properly. [back to top]

What if I order my system and then decide I want more equipment?
If you decide after you have received your equipment that you would like to order additional equipment, you can either call us or order your equipment online using your account login. There will be no additional charge to your monthly monitoring fee for these items. [back to top]

What is Two Way Voice Response?
Two way voice response is built into our alarm panel and allows the central station operator to listen in and talk to you when a signal is received, ensuring that the proper emergency response personnel will be dispatched if necessary. [back to top]

How does Z-wave work?
If you choose to add Home Services to your system, you may add your z-wave enabled lamp module, thermostat or door lock to your home. Our system allows you to control the z-wave enabled devices from either the control panel or remotely. Call us for more information on how creative you can get with Z-wave! [back to top]

Can I use wireless cameras with this system?
Absolutely! With Video Monitoring, you can view the events of your home from a remote computer or smart phone. Programming is a easy and as individual as you are! [back to top]

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